Refund Policy

Refund Policy

Zeylora AI sells usage-based email verification credits. This policy explains how refunds may be reviewed for credit purchases, billing errors, duplicate payments, and verification processing.

Used credits

Used credits are generally non-refundable. A credit is considered used when verification processing begins for an email address or verification attempt.

Unused credits

Unused paid credits may be reviewed for refund eligibility case by case. Refunds are not guaranteed and may depend on payment status, usage, account history, abuse checks, and applicable payment processor rules.

Processing has started

Refunds are generally not guaranteed after verification processing begins, because provider costs and system resources may already be consumed.

Duplicate payments and billing errors

Duplicate payments, accidental charges, or clear billing errors may be reviewed by support. Please include your account email, payment date, package, and any Stripe receipt or transaction reference available.

Failed jobs

If a verification job fails because of a system or provider issue, we may restore credits or review the case through support. Credit restoration does not always mean a cash refund.

Chargebacks

Chargebacks may result in account suspension, credit holds, or additional verification before account access is restored.

Promotional credits

Promotional, bonus, manual, referral, or complimentary credits are not cash-refundable.

Contact

For refund or billing questions, contact support with your account email and payment details.